Forget-me-nots
Information on Online Lottery Sales Method

The lottery sales for the Forget-me-nots online store, from entry to notification of winning/losing and purchase after winning, will be conducted exclusively through the original app.

Details can be found below.

1. Online Lottery Sales Method
2. How to Enter
3. Notification of Winning/Alternate Winning/Losing
4. Important Notes
5. Prohibited Actions
6. Important Communications
7. Q&A

1. Online Lottery Sales Method

How to Participate in the Lottery: Forget-me-nots official app
※Please ensure push notifications are set to "On."
Lottery Participation Conditions: 1. Full membership registration for the Forget-me-nots online store
2. Download and log in to the Forget-me-nots official app
※We recommend updating your device's operating system to the latest version before downloading.
Delivery Method: Delivery only
Payment Method: You will be directed to the payment page within the Forget-me-nots official app
※Payment is only accepted via credit card.

Download the app here

For iOS users
For Android users

2. How to Enter

※Each web lottery will have a specific application period.
※Membership registration and login are required to participate.

Download the official Forget-me-nots app and register as a member.
- ※We recommend updating your device's OS to the latest version before downloading the app.
Log in using the email address and password you registered.
- ※Please ensure you log in with the correct email address.
Turn on push notification reception settings.
Tap the image of the lottery item displayed at the top of the app screen.
Select your "Desired Size" and tap "Enter Lottery."
- ※Size changes are not possible after entry. Please be aware of this in advance.
- ※After completing your entry, please check for the "Entry Confirmed" display on the entry screen. After the entry period ends, entry confirmation will not be available on the app screen or website.

This completes your entry.

3. Notification of Winning/Alternate Winning/Losing

Notifications will only be sent via app push notifications.
※Delivery times will be set for each lottery.
※Please ensure push notifications are set to "On."

The initial lottery result notifications will include three types: "Winning," "Losing," and "Alternate Winning."
Please see below for details.
※Delivery may take up to 12 hours depending on the application status.

1. Winning

If you win the lottery, you will receive a notification via push notification.
Notifications can be viewed from the app's notification tab.
When you open the winning notification, the payment screen will appear. Please follow the instructions on the screen to enter your payment information and tap "Confirm Order."
Also, each lottery item has a time limit for completing payment. This time limit is displayed with a timer on the screen where you open the winning notification.
If you exceed the time limit, you will lose the right to purchase and your order will be automatically canceled, so please complete payment within that time.
※Extensions due to payment time expiration are not possible.
※Payment is only accepted via credit card.
※After completing your entry, regardless of whether you confirm your order or not, you cannot withdraw your application, cancel your order, or change your order information (address change, size change, etc.). Please be extremely careful when entering your order information.

2. Alternate Winning

Alternate winning refers to a "standby winning slot for cases where a re-lottery is conducted for winning slots that remain due to automatic cancellations after the initial winners' payment deadlines expire."

If you are an alternate winner, you will receive a notification via push notification.
Only when cancellations occur in the initial lottery will a re-lottery be conducted among alternate winners to determine winning/losing. The re-lottery will be carried out randomly by the system on the day of release, after the initial lottery ends and depending on the cancellation status.
※The alternate winning notification is not an official winning notification.
※Alternate winning does not guarantee a confirmed win, so purchase is not guaranteed.

If you are moved up to a winner

You will receive an official winning push notification.
The payment time limit after the lottery will be the original time limit set for that product. Please note that if you exceed the time limit, you will lose the right to purchase and your order will be automatically canceled.

If you lose

Once the re-lottery is complete, alternate winners who did not receive a winning notification will be sent a losing push notification.

※The notification time after the re-lottery is dependent on the re-lottery status and system circumstances, so we cannot determine what time the notification will be sent on that day.

3. Losing

If you lose, you will receive a notification via push notification.
If you receive a losing notification, unfortunately, you will not be able to purchase the target product.

4. Important Notes

Please log in to the app with the same email address used for your Forget-me-nots online store full membership registration.
Please ensure that your email address is registered with a valid domain (e.g., @gmail.com / @yahoo.co.jp). If the domain is incorrect, even if you win, an error will occur, and you will not be able to purchase.
Please do not log out after completing your entry.
Once you log out, push notifications cannot be delivered.
After completing your entry, please check for the "Entry Confirmed" display on the entry screen.
After the entry period ends, entry confirmation will not be available on the app screen or website.
Entering the lottery does not guarantee a purchase.
Payment is only accepted via credit card.
After completing your entry, you cannot withdraw your application, cancel your order, or change your order information (address change, size change, etc.). Please be extremely careful when entering your order information.
There is a possibility that access may be concentrated, leading to temporary connection issues or difficulty connecting. We apologize for any inconvenience.
This is not a first-come, first-served reception.
Please refrain from inquiries by phone.
Scheduled products and announcement dates may change.
We cannot accept specific delivery dates or gift wrapping requests.
Lottery items are not eligible for points or discount coupons.

5. Prohibited Actions

We do not accept returns, refunds, or size exchanges after purchase.
For initial defects after delivery, all responses will be in the form of a refund.
If we determine that multiple sizes, multiple entries, entries outside the application period, or entries made for the purpose of bulk purchase constitute fraudulent activity, we reserve the right to exclude you from future lottery eligibility and disable your account without prior notice, regardless of the reason.
Please do not set the shipping address for ordered products to warehouses of secondary distribution sites. If confirmed by our store, your order will be canceled without prior notice.

6. Important Communications

The personal information you register may be used in the future to send information about new products, sales, and other company updates.

7. Q&A

We answer frequently asked questions from customers regarding lottery sales.

Q1. I cannot register as a new member on the app.

A1.
You cannot register as a new member with an email address already subscribed to the online site's newsletter.
Please register with a different email address.
If you wish to log in with an email address already subscribed to the newsletter, you will need to complete the full membership registration process on the online site as described below.

-Steps-

Tap the menu button in the top right.

Tap My account.

Tap Create account.

Fill in the required fields on the new member registration screen → "Register"
※Enter the email address subscribed to the newsletter.

You will receive an email from our store titled "Activate your customer account" at the registered address.

Tap "Activate account" to complete registration.

Return to the app and log in with the details provided above.

Q2. I cannot log in to the app.

A2-1.
Please log in using the same email address registered for your full membership on the online site.

A2-2.
Please try again after a while with the correct password.

Q3. The lottery entry button is not displayed.

A3.
The entry button will appear when you set push notifications to "On."

Q4. The app won't open, crashes immediately, cannot proceed to lottery entry, etc.

A4.
It is possible that the communication environment, such as signal strength, is affecting it. Please try again in a location with good communication. If the issue persists, please wait some time, restart your device, try uninstalling and re-downloading the app. Alternatively, updating your device's operating system may resolve the issue.

Download here

Please register as a full member on the Forget-me-nots online store and download the app.

Forget-me-nots App For iOS users For Android users

Thank you for your continued support of Forget-me-nots.