If you have already registered as a member of the Forget-me-nots online store, you can log in and check your account page.

Regarding shoe sizes, we list each manufacturer's Japanese centimeter notation.

We can accept cancellations of orders before shipping procedures have begun.

Please note that we cannot accept cancellations if shipping procedures have already progressed.

If you wish to cancel, please contact us by email or through the chat at the bottom of the screen.

Returns and Exchanges

・If you wish to return or exchange an item due to a defect, incorrect delivery, etc., please contact us via email or chat within approximately 7 days of receiving the item, stating your order number and full name.

　As soon as you receive your package, please check the item immediately to ensure it matches your order.

・Please keep the enclosed delivery note and the white tag sticker attached for our inventory management until you have confirmed the condition of the item.

・In the case of a defective product (a condition that can be judged as an initial defect such as a sewing error during the production process, dirt or scratches that significantly reduce the product's value, or functional defects), please attach a photo of the defective part via email.

・If you received an item different from your order, please provide details to confirm if it was an incorrect delivery or a specification change.

・If the replacement item is out of stock and an exchange cannot be made, we will process a return.

・If you wish to exchange an item, please contact us via email within 7 days of receiving the item, stating your order number and full name. We only accept exchanges for unused items.

・For manufacturer-ordered (special order) items, cancellations after ordering and returns or exchanges after receiving the item are not possible.

・Items ordered through the online store cannot be returned or exchanged at physical stores (our directly managed stores).

・The return address varies depending on the inquiry, so we will contact you with the details.

・When returning an item, please pack it in a cardboard box or paper bag and ensure that the delivery note and tag sticker remain attached.

We generally cannot guarantee the availability of items that have been returned.

・If you intentionally refuse to accept delivery without prior notice to us after the item has been shipped, or if the item is returned due to long-term absence, you may be responsible for shipping costs and administrative fees.

Furthermore, we may refuse future orders. Please ensure you receive all ordered items.

Cases where returns and exchanges are not accepted

Returns and exchanges will not be accepted in the following cases:

・Return/exchange requests made more than 8 days after receiving the item.

・Items for which we cannot confirm a purchase history.

・Items returned without prior notification of the return reason and without waiting for a reply from us.

・When returning an item, if it is not packaged and tape, adhesive, or a shipping label (delivery slip) is directly affixed to the package (including shoe boxes).

・Items that show signs of having been used or worn outdoors (including indoor facilities) even once.

・Minor damage that is not visible to the naked eye, or dirt that can be easily wiped off with a dry cloth.

・Items with damaged, lost, or discarded accessories (including shoe boxes, hang tags, and tags).

・Items that have been repaired, cleaned, soiled (e.g., cigarette/perfume odor, pet hair), damaged, lost, or processed by the customer.

・Items purchased at physical stores (our directly managed stores).

・Manufacturer-ordered (special order) items.

・Other cases specifically designated by our store.

*Please note that damage to sneaker boxes will not be accepted as a reason for return.

*Due to the nature of viewing on computers and mobile devices, there may be slight differences in color between the product image and the actual item depending on the viewing environment. Please understand that we cannot be held responsible for differences in image color.

Shipping costs for returns and exchanges

In the following cases, all shipping costs related to returns and exchanges will be borne by our store:

・If the product has an initial defect (damage, scratches, dirt).

・If you received an item different from the order detail sheet.

If you request re-delivery due to customer convenience, you will be responsible for the actual shipping costs.

Refunds

・For returns and exchanges, excluding defective products or product discrepancies, the customer will be responsible for the round-trip shipping costs and transfer fees incurred.

・In the unlikely event of a return or exchange due to a defective product or product discrepancy, we will issue a full refund, including shipping costs and bank transfer fees.

We accept the following payment methods:

・Cash on Delivery

・Credit Card Payment

・Paidy Postpaid Payment

*Please note that available payment methods may vary depending on the product.

Shipping is ¥660 (tax included). However, for deliveries to Okinawa and Hokkaido, it is ¥1,100 (tax included).

Shipping fees may vary for certain products designated by our company.

We ship via Sagawa Express within 2-4 business days from the regular payment confirmation date (excluding weekends and holidays; 7 days for remote islands and some areas).

For pre-ordered items, we will ship them at the scheduled shipping time.
*Delivery of products through this service is limited to Japan.

We only ship within Japan.

We are unable to answer inquiries regarding product restocks.

- How to unsubscribe from the email newsletter

1. After logging in, tap "Change Account Information" at the bottom of your My Page.

2. Select "Do not wish to receive" for the email newsletter.

3. Tap "Update Account" to complete the process.

- How to withdraw your membership

1. After logging in, tap the "Withdraw Membership" button at the bottom of your My Page.

2. A confirmation pop-up will appear; tap "OK" to complete the membership withdrawal process.

A confirmation email will be sent after completion, so please check it.

We offer free simple gift wrapping.

Please note that we may not be able to accommodate gift wrapping requests for certain product sizes.

Please check your spam folder, as our email may be sent there. If you don't receive it even in your spam folder, please contact us via the inquiry form.

We try to photograph items to show their true colors as accurately as possible,

but please note that colors may appear differently depending on the device you are using (monitor settings, lighting, sunlight, etc.).

Furthermore, even for items of the same color, slight differences or variations in shade may occur due to unavoidable circumstances during the production process. We appreciate your understanding.

We package and ship our products to ensure they arrive in the best possible condition, but due to the nature and texture of the materials, some items may have creases from folding.

You may notice a distinct odor due to residual dyes from the manufacturing process. To maintain the product's texture, we ship it in this condition, but if you are concerned, we recommend air-drying it in a well-ventilated, shaded area.

Due to the nature of denim and other post-dyed products, color may fade due to washing, friction, sweat, or being left wet.

During the manufacturing process, some frayed threads or loose threads may occur where fabrics are joined, but this does not indicate a quality issue. Additionally, other fibers may be interwoven into the fabric weave.

The sizes indicated are actual measurements of the product. (Excludes some items)
The sizes are actual measurements (laid flat) and may differ from the manufacturer's product tag notation.

Some products are also sold in our physical stores, so we may not be able to fulfill your order depending on the timing of your purchase.

In addition, inventory discrepancies may occur during times of high website traffic.

We apologize for any inconvenience this may cause if an item you ordered is out of stock or sold out, and we appreciate your understanding.