Forget-me-nots
In-store Lottery Sales Method

Forget-me-nots will be conducting an in-store lottery sale, where applications and notifications of winning/losing will be done through our original app, and payment and pickup will be done in-store.

Please see below for details.

1. In-store lottery sale method
2. How to apply
3. Notification of winning/losing
4. Important notes
5. Prohibited acts
6. Contact information
7. Q&A

1. In-store lottery sale method

How to participate in the lottery: Forget-me-nots official app
※Please be sure to set push notifications to "on".
Lottery participation conditions: 1. Forget-me-nots online store full membership registration
2. Forget-me-nots official app download and login
※We recommend that you update your device to the latest version before downloading.
Pickup method: In-store pickup
Payment method: Payment at the store during the in-store pickup period
※Please note that if you do not pick up your item by the deadline, your order will be automatically cancelled.

Download the app here

For iOS users
For Android users

2. How to apply

※An application period will be set for each web lottery.
※Membership registration and login are required to participate.

Download the Forget-me-nots official app and register as a member.
- ※We recommend updating your device to the latest version before downloading the app.
Log in using your registered email address and password.
- ※Please be sure to log in with the correct email address.
Turn on push notification settings.
Tap the image of the lottery product displayed at the top of the app screen.
Select "Desired size" and tap "Enter lottery".
- ※You cannot change the size after applying. Please note.
- ※After completing your entry, please check the "Entry completed" display on the entry screen. After the entry period ends, you will not be able to check your entry on the app screen or website.

This completes your entry.

3. Notification of winning/losing

Notifications will be sent via push notifications from the app.
※Delivery times will be set for each lottery.
※Please be sure to set push notifications to "on".

There are two types of lottery results notifications: "winning" and "losing".
Please see below for details.
※Depending on the application status, delivery may take up to 12 hours.

1. Winning

If you win the lottery, you will receive a push notification along with a message.
The message can be checked from the notification tab on your in-app My Page.
When you visit the store, please present the winning screen to a staff member and make your payment.
※The "Receive" button will be tapped by a staff member on your screen when you pick up the item at the store. Please note that if you tap the button yourself, you may not be able to receive the item.
※Please note that if you do not pick up your item by the deadline, your order will be automatically cancelled.
※On the day, we will check your account, so please be sure to bring a photo ID.
- Driver's license, passport, student ID, employee ID, My Number card
(※IDs without photos, such as only an insurance card or only a resident certificate, will not be accepted.)

3. Losing

If you lose, you will receive a push notification along with a message.
If you receive a losing notification, unfortunately you will not be able to purchase the target product.

4. Important notes

Please log in to the app with the same email address as your Forget-me-nots online store full membership registration.
Please check if your email address is registered with a correct domain (e.g., @gmail.com/@yahoo.co.jp). If the domain is incorrect, you will not be able to purchase even if you win, as it will result in an error.
Please do not log out after submitting your entry.
Once you log out, push notifications cannot be delivered.
After completing your entry, please check the "Entry completed" display on the entry screen.
After the entry period ends, you will not be able to check your entry on the app screen or website.
Applying for entry does not guarantee purchase.
You cannot withdraw your application, cancel your order, or change your order information (address change, size change, etc.) after completing your entry. Please be very careful when entering your order information.
※Please note that if you do not pick up your item by the deadline, your order will be automatically cancelled.
If you do not come to pick up your item, we may refuse your participation in future lotteries.
There is a possibility that access may be concentrated, making it temporarily difficult or impossible to connect. Please understand.
This is not a first-come, first-served basis.
Please refrain from making inquiries by phone.
Scheduled product release dates and notification times are subject to change.
Lottery products are not eligible for points or discount coupons.

5. Prohibited acts

No refunds, returns, or size exchanges will be accepted after purchase.
For initial defects after delivery, we will respond with a full refund.
If we determine that there has been fraudulent activity, such as applying for multiple sizes, multiple times, outside the application period, or for the purpose of bulk purchase, we reserve the right to exclude you from future lotteries and invalidate your account without prior notice, regardless of the reason.

6. Contact information

The personal information you register may be used to send you information about new products, sales, and other company information in the future.

7. Q&A

We will answer frequently asked questions about lottery sales from customers.

Q1. I can't register as a new member on the app.

A1.
You cannot register as a new member with an email address that is already registered for newsletter subscriptions on the online site.
Please register with a different email address.
If you want to log in with an email address that is already registered for newsletter subscriptions, you will need to complete the full membership registration process below on the online site.

-Steps-

Tap the menu button on the top right.

Tap My account.

Tap Create account.

Fill in the required information on the new member registration screen → "Register"
※Enter the email address you are subscribed to the newsletter with.

You will receive an email from our store titled "Activate your customer account" at the address you registered.

Tap "Activate account" to complete registration.

Return to the app and log in with the details above.

Q2. I can't log in to the app.

A2-1.
Please log in with the same email address as your full membership registration on the online site.

A2-2.
Please wait a while and try again with the correct password.

Q3. The lottery entry button is not displayed.

A3.
The entry button will be displayed by setting push notifications to "on".

Q4. The app won't open, crashes immediately, or I can't proceed to lottery entry, etc.

A4.
This may be due to the communication environment, such as radio waves, so please try again in a location with a good communication environment. If the problem persists, please wait a while and try restarting your device, uninstalling and redownloading the app. Alternatively, updating your device's version may resolve the issue.

Download here

Please register as a full member on the Forget-me-nots online store and download the app.

Forget-me-nots App For iOS users For Android users

Thank you for your continued support of Forget-me-nots.