LEGAL STATEMENT

Notation based on the Act on Specified Commercial Transactions

    • Seller
    • Jack Co., Ltd. / Forget-me-nots Online Store
    • Sales Manager
    • Jo Akahori
    • Location
    • 2316-5 Shizunami, Makinohara City, Shizuoka Prefecture 421-0422
    • Seller Contact Information
    • For comments or questions, please contact us via inquiry.
      *Business hours: 10:00 - 17:00 *Excluding year-end and New Year holidays
      If you contact us by phone(including calls to physical stores), we may not be able to respond or there may be a delay in our response.
      Phone number: 050-3187-5198
      Monday - Friday (excluding Saturdays, Sundays, and public holidays) 11:00 - 18:00
    • Product Price
    • Displayed for each product. The displayed price includes consumption tax.
    • Purchase Quantity Limit
    • For some products, we will limit the number of items that can be purchased per person. Please understand this in advance.
    • Other Charges Required Besides Product Price
    • ・Shipping fee: 660 yen (tax included). However, 1,100 yen (tax included) for deliveries to Okinawa and Hokkaido.
      Shipping fees may vary if you order some of our designated products.
      ・Consumption tax (displayed prices include consumption tax)
      ・Cash on delivery fee: Please refer to cash on delivery within the payment methods below.
    • Payment Methods
    • You can choose cash on delivery, credit card payment, or deferred payment (Paidy).
      *Depending on the review by our store and each payment institution, it may not be available. Please understand this in advance.

      Cash on delivery
      You will be charged the following fees.
      ■Cash on delivery fee
      Order amount from 1 yen (tax included) to 9,999 yen (tax included): 330 yen (tax included)
      Order amount from 10,000 yen (tax included) to 29,999 yen (tax included): 440 yen (tax included)
      Order amount from 30,000 yen (tax included) to 99,999 yen (tax included): 660 yen (tax included)
      Order amount from 100,000 yen (tax included) to 300,000 yen (tax included): 1,100 yen (tax included)
      Order amount from 300,001 yen (tax included) to 500,000 yen (tax included): 2,200 yen (tax included)
      *Cash on delivery for amounts over 500,001 yen may be canceled.

       ○Notes
      We cannot accommodate delivery to business offices for cash on delivery orders.
      For high-value cash on delivery orders, we may ask you to change the payment method or cancel the order. Please understand this in advance.

      Credit Card Payment
      *Our store uses a system called SSL, and card numbers are encrypted and transmitted. Please use with confidence.

      ○Notes
      Credit cards issued overseas cannot be used. Depending on the card company's closing date, billing may occur 1 to 2 months later. As closing dates and withdrawal dates vary depending on the contract between you and the credit card company, please contact the card company directly. For security reasons, our store generally does not send credit card usage statements. Please check the statement sent by your card company. Due to the increase in unauthorized use of credit cards by third parties, we may ask you to verify your identity (e.g., by phone) when placing an order. We appreciate your understanding and cooperation.

      Deferred Payment (Paidy)
      Please check how to use it here.

      ○Notes
      For monthly confirmed billing, an invoice will be issued on the 1st of the following month after the end of the month, and you will be notified by email/SMS (short message) by the 3rd.
      Payment methods are convenience store payment (at convenience store terminals), bank transfer, and account debit.
      The payment due date for convenience store payment and bank transfer is the 10th. For account debit, the payment will be debited on the 12th*. However, it may be the 20th in January and May.
      Depending on the payment method, a fee will be incurred for each monthly payment (bill). For convenience store payments, it is a maximum of 390 yen (tax included), and for bank transfers, the transfer fee will be borne by the customer. No payment fee is incurred for account debit.

      Regarding changes to payment methods
      Changes to payment methods are generally not accepted, but if a credit card error occurs, if the payment fails to pass the review of each payment service provider, or if other prior changes are required, we will send an email requesting the change.
    • Product Delivery
    • Product delivery is only available within Japan. We ship only for domestic, not for overseas.
      Shipped by Sagawa Express within 2-4 business days from the payment confirmation date (number of days excluding Saturdays, Sundays, and holidays; up to 7 days for remote islands and some areas).
      *Due to Sagawa Express's regulations, delivery time cannot be specified for destinations other than private residences (companies, schools, retailers, businesses, etc.) or in some areas. Please be aware of this in advance.
    • About manufacturer-ordered products
    • Products marked as [Manufacturer-ordered product] are ordered from the manufacturer after you place your order. Saturdays, Sundays, and holidays are non-business days, so product orders will be placed on the next business day. Therefore, it may take approximately 1 to 10 days for the product to arrive.
      *For applicable products, we may not be able to meet your specified "product arrival date and time." Please be aware of this in advance.
    • Link Returns and Exchanges

    • ・If you wish to return or exchange a product due to a defective product or incorrect delivery, etc., please contact us via chat within 7 days of receiving the product, stating your order number and your name. Immediately after receiving your package, please check the product itself to ensure it matches your order.
      ・In the case of a defective product (a condition that can be judged as an initial defect such as a sewing error during the production process, dirt or scratches that impair the product's value, or functional defects), please attach a photo of the defective part via chat.
      ・If a product different from your order arrives, please provide details for confirmation of incorrect delivery or specification changes.
      ・If there is no stock of the exchange product and an exchange cannot be made, we will process a return.
      ・If you wish to make an exchange, please contact us via chat within 7 days of receiving the product, stating your order number and your name. We will only accept unused items.
      ・For manufacturer-ordered products (取り寄せ商品), cancellations after ordering and returns/exchanges after receiving the product are not possible.
      ・Products ordered from the online store cannot be returned or exchanged at physical stores (our directly managed stores).
      ・The return address will vary depending on the content of your inquiry, so we will contact you back with the address.
      ・When returning a product, please be sure to pack it in a cardboard box or paper bag.
      ・If you intentionally refuse to receive the product without prior notice to our store after shipment, or if the product is returned due to long-term absence, you will be responsible for shipping costs and administrative fees. In addition, we may refuse future orders. Please be sure to receive the products you ordered.


      Returns and exchanges will not be accepted in the following cases:
      ・Requests for returns or exchanges made more than 8 days after receiving the product
      ・Products for which purchase history cannot be confirmed by our store
      ・If the product is returned without prior notice of the reason for return and without waiting for a response from our store
      ・If tape, adhesive, or shipping labels (delivery slips) are directly affixed to the package (including shoe boxes) without packaging the product when returning it
      ・Products that have been used outdoors (including indoor facilities) or worn even once
      ・Minor damage that cannot be seen with the naked eye, or dirt that can be easily removed by wiping with a dry cloth
      ・Damage, loss, or disposal of accessories (including shoe boxes, hang tags, tags)
      ・Products that have been repaired, cleaned, soiled (e.g., cigarette/perfume odors, pet hair), damaged, lost, or processed by the customer
      ・Products purchased at physical stores (our directly managed stores)
      ・Manufacturer-ordered (取り寄せ) products
      ・Other cases specified separately by our store
      *Please note that box damage will not be accepted as a reason for return.
      *Due to the nature of viewing on computers and mobile devices, the color of the product image and the actual product may differ slightly depending on the viewing environment.
      Please note that we cannot accept color differences in images as our responsibility.


      In the following cases, all shipping costs related to returns and exchanges will be borne by our store.
      ・If the product has initial defects (damage, scratches, dirt)
      ・If a product different from the order detailed statement arrives
      If you wish to reship due to customer convenience, you will be responsible for the actual shipping costs.


      ・For returns/exchanges, excluding defective products or product deficiencies, the round-trip shipping costs and transfer fees incurred will be borne by the customer.
      ・In the unlikely event of a defective product or product deficiency, for returns/exchanges, the full amount, including shipping costs and bank transfer fees, will be refunded.
      The refund method will vary depending on the payment method.

      ■If paid by cash on delivery
      We will refund by bank transfer. In the case of returns due to customer convenience, we will refund the product price (tax included) minus the [transfer fee] and [delivery fee].

      ■If paid by credit card
      We will refund by canceling the billing process.
      Due to the cancellation process after payment confirmation, it will be offset or refunded by the credit card company the following month (if already paid). Please note that if the billing cancellation process has passed the processing deadline, we may refund by bank transfer. In the case of returns due to customer convenience, we will adjust the billing amount and only charge the [delivery fee].

      ■If paid by deferred payment (Paidy)

      If payment has already been made, it will be offset or refunded by bank transfer. We are unable to confirm payment status or refund status, so please check MyPaidy for the account you used and contact Paidy customer support.

      In the case of returns due to customer convenience, we will refund the product price (tax included) minus the [transfer fee] and [delivery fee].



    • Shipping costs for returns/exchanges
      In the following cases, all shipping costs related to returns and exchanges will be borne by our store.
      ・If a product with initial defects (damage, scratches, dirt) arrives
      ・If a product different from the order detailed statement arrives
      Please note that if an exchange product cannot be provided due to the product being sold out, etc., it may be handled as a return. Please understand this in advance.
    • Refunds
      ・For returns/exchanges, excluding defective products or product deficiencies, the round-trip shipping costs and transfer fees incurred will be borne by the customer.
      ・In the unlikely event of a defective product or product deficiency, for returns/exchanges, the full amount, including shipping costs and bank transfer fees, will be refunded.