PRIVACY POLICY
【Privacy Policy】
Jack Co., Ltd. (hereinafter referred to as "the Company"), which operates "Forget-me-nots ONLINE STORE," recognizes the importance of personal information protection, and considers it its social responsibility to properly use and protect such information. We hereby establish and implement a privacy policy that includes the following matters and pledge to strive for the protection of personal information.
Definition of Personal Information
"Personal information" refers to information about an individual that can identify a specific individual, including their address, name, date of birth, gender, telephone number, email address, and other information, out of the personal information listed below.
Information related to logging in and using services
・Account ID and password for service login
・Information regarding transaction details made by the customer through the use of the service
・Gender, date of birth, name, and email address as account information
・Name, address, phone number, and email address provided as information linked to the account
・Information regarding points, coupons, and other services
・Information regarding inquiries from customers to the Company
・Identification documents (driver's license, health insurance card, copy of resident register, etc.) and information contained in such documents required for identity verification by law
・Information about the device used by the customer, and information acquired using cookies, etc.
・Information regarding internet connection
・Information regarding the device's main unit
・OS information of the communication terminal
・Referrer information
・IP address information
・Advertising identifier information assigned to the terminal
・Server log information
Management of Personal Information
The Company will endeavor to prevent the leakage, loss, or damage of personal information by striving to protect personal information sufficiently and securely in accordance with the Personal Information Protection Law, its guidelines, and this Privacy Policy. The Company will also appropriately manage personal information entrusted to it, striving to keep it accurate and up-to-date.
Collection and Use of Personal Information
The Company will collect and use personal information only within the scope of the following purposes.
・For the management of member customers
・For logging into the service
・For providing, operating, and planning services according to usage status
・For shipping ordered products
・For operating the point service
・For notifying necessary operational matters
・For use as statistical data when creating statistical materials
・For marketing research and analysis, and advertising distribution
The Company may provide technical information (e.g., IP address, browsing history, browser information, device information, operation history, etc.) regarding users of the Company's site to its e-commerce platform "Shopify Inc." (headquartered in Ontario, Canada) for purposes such as optimizing services and preventing unauthorized use. This information may be processed and analyzed by "Shopify Network Intelligence" functionality provided by Shopify.
The Company may entrust the handling of acquired personal information to Shopify Inc., which is a business outsourcing partner. In such cases, the Company will obligate the outsourced party to handle personal information appropriately and will exercise necessary and appropriate supervision. (Please see the Shopify Consumer Privacy Policy here: Shopify Privacy Policy - Shopify Japan)
For the purposes of optimizing services and preventing unauthorized use as mentioned above, the Company may provide personal information to businesses (including Shopify Inc.) located in foreign countries, including Canada and the United States.
The Company may use cookies, web beacons, and other similar technologies to analyze the usage of this site, improve convenience, prevent unauthorized use, etc. The e-commerce platform (Shopify) used by the Company may also collect and analyze information about users through these technologies.
Provision of Personal Information to Third Parties
Personal information collected from customers by the Company will not be disclosed or provided to third parties, except in the following cases:
・When prior consent or approval has been obtained from the individual
・When personal information is disclosed/provided to a business outsourcing partner within the scope necessary to achieve the purpose of use described in the preceding section [Collection and Use of Personal Information]
・When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the customer's consent
・When business succession occurs due to merger, company split, business transfer, or other reasons
・Other cases based on laws and regulations
In addition, for the purpose of performing duties such as providing products and services to customers, a part of personal information may be provided to external contractors. In such cases, the Company will manage the contractors to ensure that they handle personal information appropriately.
The Company may jointly use personal information it holds, as defined in the preceding "Definition of Personal Information," with its parent company, subsidiaries, and affiliates, as well as with the rights holders and licensees of the "Forget-me-nots ONLINE STORE" brand, for the purpose of use defined in the preceding "Collection and Use of Personal Information." The Company will appropriately manage personal information subject to this joint use in accordance with the Personal Information Protection Law, its guidelines, and this Privacy Policy.
Inquiry, Correction, or Deletion of Information Content
Confirmation/change of registered content and withdrawal from membership can be performed by the customer themselves from My Page. Please ensure that the content is accurate and up-to-date. Please also manage your member ID and password under your own responsibility and be careful not to forget them or disclose them to others.
Contact for inquiries about personal information
Jack Co., Ltd.
Forget-me-nots ONLINE STORE Customer Support
Questions regarding registration, requests, and opinions regarding this website should be made through the "Inquiry Form" at the following contact.
Security
The Company will appropriately and carefully manage the personal information provided by all of you, and will endeavor to protect personal information by implementing necessary and appropriate safety measures against risks such as leakage, loss, misuse, alteration, and unauthorized access.
Terms of Use and Policy, and their Revisions
All disputes regarding personal information management within the Company will be governed by these terms and conditions and the terms of use (including disclaimers, disputes, and provisions regarding Japanese law).
These terms and conditions and the terms of use may be revised by the Company from time to time, in which case the revised terms and conditions and terms of use will be posted on the website.
In addition, the revised terms and conditions and terms of use will automatically become effective from the time they are posted on the website.
Established on February 29, 2024
Revised on July 30, 2025