TERMS OF USE

The following Terms of Service (hereinafter referred to as "these Terms") define the services (hereinafter referred to as "the Service") provided by JACK Co., Ltd. (hereinafter referred to as "the Company") through the operation and management of its online shopping site, Forget-me-nots Online Store (hereinafter referred to as "this Site").

It is a condition for all users of the Service to agree to all provisions of these Terms. Please read these Terms carefully before registering.

Article 1 Scope and Amendment of these Terms
These Terms shall apply to the use of the Service between members (as defined in Article 2) and the Company, and shall be observed during the registration process and thereafter.

The Company may add or amend new provisions without prior consent of members by posting them on the Site or by notifying members through methods deemed appropriate by the Company. When a user uses the Service after the revised date, the user shall be deemed to have approved the content thereof.
If these Terms are amended, the amended terms shall apply to the content, timing, target users, and conditions of use of the Service.


Article 2 Membership Registration
A "Member" refers to an individual who has approved all the contents of these Terms, applied for membership registration according to the procedures specified by the Company, and has been approved by the Company.

  1. A member refers to any person who uses this Site and the Service after agreeing to these Terms of Use.
  2. By using the Service, members are deemed to have agreed to the content of these Terms.

However, in any of the following cases, the Company may not approve the membership registration application, or may revoke the approval even after it has been granted.

  1. If it is found that the applicant has received a disposition such as cancellation of membership registration due to a violation of the terms of any service provided by the Company.
  2. If the membership registration application contains false information.
  3. If there has been a delay in payment or other default in fulfilling payment obligations for charges related to products or services (hereinafter referred to as "products, etc.").
  4. If the member's validity period expires without being renewed (Article 6).
  5. If any of the acts prohibited in Article 7 of these Terms have been committed.
  6. In case of any other violation of these Terms.


Article 3 Changes to Registration Information
If any change occurs to all or part of the registration information, the member shall immediately change the registration details in accordance with the method separately designated by the Company.
If such notification is neglected, processing based on the already registered information shall be deemed appropriate and valid.
Furthermore, the Company shall not be responsible for any damages incurred due to the failure to register changes.

Article 4 Management of User ID and Password
Members shall bear full responsibility for the use and management of the user ID and password set by the member and approved/registered at the time of membership registration, etc.
Members shall not transfer, succeed, change the name of, lend, disclose, or leak their user ID and password to a third party.
The Company shall not be liable for any damages arising from problems in the use and management of a member's user ID and password or credit card number, or from unauthorized use by a third party.

Article 5 Member Withdrawal
If a member wishes to withdraw, they can do so by completing the prescribed withdrawal procedure, which includes deleting their member information.

Article 6 Member Validity Period

  1. A member's validity period is one year from the date of membership registration or two years from the last purchase.
  2. If a member does not request withdrawal by the expiration date, and the Company deems it appropriate for the member to continue using the Service, the validity period will be extended for another year.
  3. If, after the second renewal, the Company determines that a member has not used the Service for one year, the Company may choose not to renew the validity period for the second time or subsequent times.
  4. If membership registration is canceled or deleted in accordance with Article 2 (Membership Registration), the member's validity period will also terminate at that time.


Article 7 Prohibited Acts
When using the Service, members shall not engage in any of the following acts:

  1. Acts that violate these Terms and laws, acts leading to crimes, acts contrary to public order and morals, or acts that may lead to such violations.
  2. Entering false information or third-party information when registering for membership or changing registration details.
  3. Acts that hinder the operation of the Service or may cause trouble to the Service.
  4. Acts that infringe on the property, privacy, intellectual property rights such as copyrights, or other rights of other members, third parties, or the Company, or acts that may lead to such infringement.
  5.  Acts that cause annoyance, disadvantage, or damage to members, third parties, or the Company, or acts that may lead to such annoyance, disadvantage, or damage.
  6. Unauthorized use of user ID and password.
  7. Purchasing for commercial purposes, such as resale to competitors.
  8. Purchasing using automated purchase tools or similar programs.
  9. Applying for membership registration using automated purchase tools or similar programs.
  10. Making bulk applications beyond what is necessary for personal use.
  11. Applying for multiple memberships using the same address.
  12. Acts that hinder or may hinder the Company's operation and management of the Site or other members' use of the Service, as determined by the Company.


Article 8 Copyrights, Trademarks, and Other Intellectual Property Rights
All copyrights, trademark rights, and other intellectual property rights of any content (text, illustrations, designs, photographs, images, logos, icons, videos, programs, etc.) (hereinafter referred to as "Content") provided through the Service belong to the Company, and members and users shall not engage in any acts that infringe on these rights.

Regardless of the purpose, any use (reproduction, modification, diversion, transfer, distribution, posting, sale, publication, etc.) of all or part of the Service's content or other posted materials without permission is strictly prohibited.

If a problem arises with a third party in violation of the provisions of this Article, the member shall resolve such problem at their own responsibility and expense and shall not cause any damage, loss, or disadvantage to the Company.


Article 9 Purchase of Products
Members can purchase products, etc. from the Company using the Service. When purchasing products, etc., members shall apply for purchase in accordance with the method specified by the Company.

A sales contract for the products, etc., shall be concluded between the member and the Company at the time the Company completes the acceptance processing of the application in the preceding paragraph and sends an email to the member notifying them that the products have been shipped.

Notwithstanding the provisions of the preceding paragraph, even after a sales contract for the products, etc. has been concluded, if it is discovered that there has been fraudulent or inappropriate conduct by the member regarding the use of the Service, or if there are circumstances that strongly suggest such conduct, the Company may, at its discretion, cancel, terminate, or take other appropriate measures regarding said sales contract.

The same shall apply if it is found that there was a clear error in the price or other sales conditions of the products, etc. presented by the Company in the Service.

 Purchase applications shall be made by the member themselves. Even if a third party acts as an agent for the member or purchases products, etc. by lending the member's name, all rights and obligations arising from the purchase of the products, etc. shall be borne by the member.
The delivery destination for products purchased through this Service is limited to Japan.

Article 10 Disclaimer Regarding Products
While we strive for accuracy in product images, there may be slight differences in color, size, etc. from the actual product due to screen settings and photographic techniques.

 The Company shall not be liable for any trouble arising from unknown delivery addresses or other issues after the Company hands over the products to the contracted delivery service and requests shipment to the delivery address registered by the member.

Article 11 Use of Acquired Member Information
The Company shall use the acquired member information for the following purposes.
In addition, the Company may entrust such information to a business consignee selected by the Company for the purpose of achieving said purpose, and may jointly use it with designated third parties, including companies forming the corporate group to which the Company belongs.

・Management of Service members and users
・Issuance of e-mail newsletters
・Provision of point services, etc.
・Introduction, advertising, promotion, and sales solicitation of the Company's products, etc.
・Shipping of products
・Customer support
・Planning campaigns and conducting surveys
・Provision of other content related to this Service
・Marketing activities after processing to a state where individuals cannot be identified
・Contact necessary for the operation of the above


As a general rule, the Company will not disclose or provide member information disclosed by members during the membership registration process and subsequent member information change registration to third parties without the prior consent of the member.


However, in the following cases, the Company may disclose or provide such member information without the prior consent of the member:
・When member information has been processed into anonymized information as defined in Article 36 of the Act on the Protection of Personal Information, so that the individual cannot be identified.
・When disclosure or provision of member information is requested based on laws and regulations.
The Company may, without prior notice to the member, delete or change the posting location of comments and other information transmitted by the member after agreeing to their use by the Company, if the Company determines that such information clearly damages the honor or credibility of other members, third parties, or the Company, or violates laws and regulations, etc., or for other reasons.

The Company shall handle acquired member information in accordance with its separately stipulated privacy policy.



Article 12 Disclaimer Regarding Use of Designated Delivery Service
Designated delivery refers to a service that allows members to choose a delivery method where products purchased on this Site are delivered non-face-to-face to a location pre-designated by the member, rather than being handed directly to the member face-to-face by the delivery company.

When a member uses the designated delivery service, they agree to and use it under the following conditions.

  1. If designated delivery is chosen, regardless of whether the member is at home, delivery is complete at the time the product is placed at the designated location, and the Company is deemed to have fulfilled its delivery obligation to the member.
    The member shall promptly collect the product after delivery is complete. The Company shall not be liable for any damage caused by loss, theft, soiling, damage, deterioration of quality, leakage of information on the shipping label, etc., after delivery to the designated location is complete.
  2. If a member designates designated delivery, it is understood that they have agreed in advance that the delivery company may enter the member's residential property, garage, or shared premises of an apartment building, etc., to deliver the product to the designated location.
  3. If designated delivery is selected, payment for the product by cash on delivery is not possible.
  4. If a member designates designated delivery, the delivery company may take a photo of the product and the delivery location upon completion of delivery to manage the product status and delivery status.
  5. Even if a member designates designated delivery, they agree that in the following cases, designated delivery may not be performed, and the product may be returned or handed over face-to-face:
    • ・If the delivery company determines that the safety of the product cannot be ensured if placed at the designated location due to bad weather, etc.
    • ・If the delivery company determines that the product does not fit in the designated location and cannot be placed.
    • ・If the delivery company cannot identify the designated location.
    • ・If the delivery company determines that entry to the designated location is not possible.
    • ・If the delivery company determines that designated delivery is prohibited at the designated location due to building management regulations or other regulations.
    • ・If there are errors or deficiencies in the address or designated location information provided by the member.
    • ・Other cases where the delivery company determines that designated delivery is impossible or difficult.
      *Some products are not eligible for designated delivery.

 


Article 13 Use of Services
To use the Service, users must agree to these Terms and the "Handling of Personal Information" separately stipulated by the Company in advance.

The Company may collect and analyze user access information (IP address, browser information, browsing history, device information, operation history, etc.) for the purposes of providing and improving this site, preventing unauthorized use, etc. This information may be analyzed and processed through the "Shopify Network Intelligence" function provided by Shopify, the e-commerce platform used by the Company.



Article 14 Refusal of Purchase Applications and Cancellation of Sales Contracts by the Company
In any of the following cases, the Company may, at its sole discretion, reject a member's purchase application as stipulated in Article 7, or cancel the sales contract even after it has been concluded with the user.

In such a case, the Company shall not be liable to compensate for any damages incurred by the user due to such refusal or cancellation.

  1. If the member violates these Terms.
  2. If circumstances arise that indicate the member's payment ability has become uncertain.
  3. If the product is out of stock and cannot be delivered easily.
  4. If delivery is impossible due to an unknown address or long-term absence.
  5. If there was fraudulent or inappropriate conduct regarding the use of this Service.
  6. If it is found that there was a clear error in the price or other sales conditions of the products, etc., presented in this Service.

Article 15 Changes to and Discontinuation of Services
To maintain the Service in good operating condition, the Company may, without prior notice to users, temporarily suspend, discontinue, or terminate all or part of the Service in any of the following cases:

  1. When urgent maintenance and inspection are required due to troubles, etc., with the computer system for providing the Service (hereinafter referred to as "the System").
    2. When the operation of the System becomes difficult due to fire, power outage, natural disaster, or other force majeure.
    3. When the operation of the System becomes difficult due to man-made disasters (war, riots, civil disturbances, labor disputes, etc.).
    4. When the operation of the System becomes difficult due to interference by a third party, etc.
    5. In other cases where the Company deems it unavoidable to suspend the System.

Article 16 Other Disclaimers
The Company shall be exempt from any damages incurred by members as a result of processing administrative matters in accordance with the member's registration details.


Even if the Company has taken reasonable security measures, the Company shall not be liable for any damages caused to members due to interruptions, delays, suspensions, etc., of the system, or alteration of web pages, resulting from failures in communication lines, computers, etc.
The Company does not guarantee that emails and content sent from its web pages, servers, domains, etc., do not contain harmful elements such as computer viruses.
The Company may provide information and advice to members as appropriate, but this does not imply responsibility.

The Company shall not be liable for any damages arising from system failures by third parties, regulatory responses from platform providers, or any other reasons not attributable to the Company.

 

Article 17 Governing Law, Agreed Jurisdiction
These Terms shall be interpreted based on Japanese law, and in the event that legal action becomes necessary concerning these Terms, the Tokyo District Court shall be the exclusive court of first instance.


Enacted on February 29, 2024
Revised on June 1, 2024
Revised on July 30, 2025