Online store lottery sale methods will be changing.

From now on, the lottery sales at the Forget-me-nots online store, including entry, notification of winning/losing, and purchase after winning, will be conducted exclusively through our original app.

Please check the details below as there are changes to the entry method and other aspects.

<Eligibility for Lottery Participation>
1) Full membership registration for the Forget-me-nots online store
2) Installation and login to the Forget-me-nots app
*Please log in to the app with the same email address used for full membership registration on the online store.

We recommend updating your device to the latest version before downloading the app.

*Please download the Forget-me-nots app from the links below*

For iOS users, click here

For Android users, click here

<How to Participate in the Web Lottery>
*Each web lottery will have a specific application period.*
*Membership registration is required to participate. Please log in.
1) We will send "Entry Guidance" via push notification.
*Please make sure to set push notifications to "On".

2) Follow the instructions in the push notification to navigate to the entry page.
*The "Enter" button will appear at the entry start time. (You cannot enter outside the entry period.)

3) Log in as a member using your registered email address and password.

4) Select your "Desired Size" and tap "Enter".
*Please note that size changes cannot be made after entry.

5) Please review the "Product Purchase Terms".
*Only those who agree to the terms can participate in the lottery.

This completes your entry.

6) If you receive a winning notification, proceed with "Order Procedure".
*Once you win, there is a time limit for purchase, so please ensure payment is completed within the allocated time. Please note that your order will be automatically canceled if the time limit is exceeded.

7) After entering payment information, tap "Confirm Order".
*Only credit card payments are accepted.
*Please note that purchases made via cash on delivery will be automatically canceled.
*Once entry is completed, you cannot decline your application, cancel your order, or change your order information (address, size, etc.), regardless of whether you confirm the order.
Please be very careful when entering your order information.

<About Winning/Waiting List/Losing Notifications>
Notifications will only be sent via push notifications through the app.
*Delivery times will be set for each lottery.
*Please make sure to set push notifications to "On".

For the initial lottery, there will be three types of results: "Win", "Lose", and "Waiting List".
Please see below for details.

1) Win
If you win the lottery, you will receive a notification along with a push notification.
You can check the notification in the app's notification tab.
When you open the winning notification, a payment screen will appear.
Please proceed with payment according to the on-screen instructions.
In addition, each lottery product has a time limit set for payment.
This time limit is displayed as a timer on the screen when you open the winning notification.
If the time limit is exceeded, you will lose the right to purchase, and your order will be automatically canceled, so please make the payment by then.
*No time extensions will be granted due to payment expiration.

2) Waiting List
A "Waiting List" means a "waiting list spot for cases where a re-lottery is conducted for remaining winning slots due to automatic cancellations from initial winners' payment expiration."

If you are on the waiting list, you will receive a notification along with a push notification.
*A waiting list notification is not a formal winning notification.
*Being on the waiting list does not guarantee a win, so purchase is not guaranteed.

*A re-lottery will only be conducted among waiting list participants if cancellations occur in the initial lottery, and winners/losers will be determined from there.
*The re-lottery will be conducted randomly on the same day as the release, after the initial lottery ends, depending on the cancellation status.
Therefore, due to system constraints, we cannot determine what time on the day the upgrade winning notification will be sent.

-If you are upgraded to a winner after the re-lottery
You will receive a formal winning push notification.
The payment time limit after winning will be the original time limit set for the target product.
Please note that if the time limit is exceeded, you will lose the right to purchase and your order will be automatically canceled.

-If you lose after the re-lottery
At the end of the re-lottery, waiting list participants who did not receive an upgrade winning notification will receive a losing push notification.
The timing of losing notifications also depends on the re-lottery status and system constraints, so we cannot determine what time on the day the notification will be sent.

3) Lose
If you lose, you will receive a notification along with a push notification.
Unfortunately, if you receive a losing notification, you cannot purchase the target product.

<Important Notes>
・Please log in to the app with the same email address used for full membership registration on the Forget-me-nots online store.
・Entry application does not guarantee purchase.
・Payment is only accepted via credit card.
・After completing the entry, you cannot decline your application, cancel your order, or change your order information (address, size, etc.). Please be very careful when entering your order information.
・There is a possibility that access may be concentrated, making it temporarily difficult or impossible to connect. Please understand.
・Reception is not on a first-come, first-served basis.
・There are no lottery sales at physical stores. Please understand that we cannot answer inquiries at stores.

<Prohibited Actions>
*No refunds, returns, or size exchanges will be accepted after purchase.
*All initial defects after delivery will be handled by refund.
*If we determine that an act is fraudulent, such as multiple sizes, multiple entries, entries outside the application period, or entries for large-volume purchases, we reserve the right to exclude you from future lotteries and invalidate your account without prior notice, regardless of the reason.

<Other Information>
The personal information you register may be used to deliver our information, such as new products and sales, in the future.

<Q&A>
Q1. I cannot register as a new member on the app.
A1. You cannot register as a new member with an email address that is already registered for newsletter subscription on the online site.
Please register with a different email address.
If you wish to log in with an email address already registered for newsletter subscription, you need to complete the full membership registration on the online site as follows:

-Steps-
1. Tap the menu button in the upper right corner.
2. Tap "My account".
3. Tap "Create account".
4. Fill in the required information on the new member registration screen → "Register".
　　*Enter the email address subscribed to the newsletter.
5. An email titled "Activate your customer account" will be sent from our store to your registered address.
6. Tap "Activate account" to complete registration.
7. Return to the app and log in with the details above.

Q2. I cannot log in to the app.
A2-1. Please log in with the same email address used for full membership registration on the online site.
A2-2. Please wait some time and try again with the correct password.

Q3. The lottery entry button is not displayed.
A3. The entry button will appear when you set push notifications to "On".

Q4. The app won't open, keeps crashing, or I can't proceed to lottery entry, etc.
A4. Please wait some time, then try restarting your device, uninstalling and reinstalling the app.
Alternatively, updating your device's version may resolve the issue.